I recently added a Help page to Netpalouse. I don’t really know if it gets used, but it does me a lot of good. It’s nice to be able to just send a hyperlink to a customer when they ask a question. I’ve done that several times lately.
When I changed my hosting provider to BlueHost, I spent time collecting help documentation for their email service. They don’t charge for email, so I thought it would get used a lot more. It hasn’t, but I’ve still had several people ask me how to access their new email. It’s very nice to be able to just email them a link to my Help page. Much better than having to repeat myself to every customer that calls…
If you’re curious, just click on the image below. (Like I said, FREE email for customers!) The link on this page that I’ve been talking about is “BlueHost Email Access”.
So what I’m struggling with today is whether or not I want to add Video help to my Help page. I’m reading a lot lately that says the impact of video adds serious weight to a website. I downloaded some software that is perfect for that purpose. I like it because it’ll let me capture a screen video with ONLY my voice over. Keep my ugly puss out of the picture completely!
As I said, I don’t know if people are using my Help page or not. But if you have an opinion one way or the other regarding Video help, add a Comment to this post (below). Especially if you have a particular Help subject you’d like to see me cover. C’mon! Help me out here!Add to favorites