02 PM | 19 May

Help

I recently added a Help page to Netpalouse.  I don’t really know if it gets used, but it does me a lot of good.  It’s nice to be able to just send a hyperlink to a customer when they ask a question.  I’ve done that several times lately.

When I changed my hosting provider to BlueHost, I spent time collecting help documentation for their email service.  They don’t charge for email, so I thought it would get used a lot more.  It hasn’t, but I’ve still had several people ask me how to access their new email.  It’s very nice to be able to just email them a link to my Help page.  Much better than having to repeat myself to every customer that calls…

If you’re curious, just click on the image below.  (Like I said, FREE email for customers!)  The link on this page that I’ve been talking about is “BlueHost Email Access”.

help So what I’m struggling with today is whether or not I want to add Video help to my Help page.  I’m reading a lot lately that says the impact of video adds serious weight to a website.  I downloaded some software that is perfect for that purpose.  I like it because it’ll let me capture a screen video with ONLY my voice over.  Keep my ugly puss out of the picture completely!

As I said, I don’t know if people are using my Help page or not.  But if you have an opinion one way or the other regarding Video help, add a Comment to this post (below).  Especially if you have a particular Help subject you’d like to see me cover.  C’mon!  Help me out here!

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One Comment

  • Marilyn Bafus

    Personally, I love video instruction. Nothing beats that “ahah” moment when you are intently watching the screen and suddenly see the solution. . . Oh, THAT button!

    ↶Reply May 20, 2014 3:15 pm